SHIPPING
FREE Shipping on orders from Spinnaker Chocolate of more than $40.
$4 flat rate Standard Shipping on orders under $40.
Orders typically take 23 business days for order processing and 23 days of transit time for standard shipping.
2-day Priority Shipping available at an extra cost.
As you may know, chocolate has a tendency to melt in warm conditions. To avoid having melted chocolate show up at your door, we typically send shipments out on Monday, Tuesday and Wednesday. Orders placed Thursday or later will be held and shipped the following Monday. Shipping is typically USPS Priority 23 day with an insulated liner.
In warm weather, we typically include a cold pack and additional insulation. We will also hold orders placed on Thursday or later and ship them the coming Monday. This helps avoid packages sitting in a warm warehouse over the weekend.
Important information: Please ensure that your delivery address will not result in the package sitting outdoors for any length of time. We strongly suggest shipping to a location where you can receive the package immediately. We pack bars to stay cool, but please help us to make sure your bars are received promptly. We'd hate for you to receive melted chocolate.
Things everyone loves to hear: Spinnaker Chocolate is not liable for theft or damage during shipping or upon delivery. Spinnaker Chocolate is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment. Spinnaker Chocolate will not ship orders if the ambient temperature is over 90F in Seattle, WA, and will either delay or cancel such orders. It is your responsibility to order chocolate to be received at under 90F. Spinnaker Chocolate will not refund or replace melted chocolate. You may request a delay in your shipment until the ambient temperature is below 90F at your location by emailing us.
RETURNS
As chocolate is a perishable good, we cannot take returns on orders. However, If you're at all unsatisfied with your order, please let us know and well do what we can to make it right!
